What is your turnaround time?
Our general turnaround time is 2 1/2 - 3 Weeks. For Embroidery there will be a turnaround time of 3 - 4 Weeks This is an estimate, and starts when the order is finalized – all designs must be approved and apparel and sizing chosen. If you have a specific deadline, please advise us as soon as possible. If it is needed with a short turnaround time, rush order fees may apply.
What are the artwork requirements?
Artwork is a very important part of getting your shirt done just the way you want it. Great artwork = a great shirt. There are many types of files we can work with, but the files that will provide the best quality for printing are vector files.
Vector Files: Adobe Illustrator (.ai, .eps), Adobe Acrobat (.pdf)
Also acceptable are high-resolution bitmap images. With these types of files, we recommend at least 300dpi.
Bitmap Files: Adobe Photoshop (.psd), JPEG Images (.jpeg), TIFF Images (.tif)
If you’re file doesn’t meet these requirements we can help. For an small charge, our designer can work with your image to prepare it for printing.
Vector Files: Adobe Illustrator (.ai, .eps), Adobe Acrobat (.pdf)
Also acceptable are high-resolution bitmap images. With these types of files, we recommend at least 300dpi.
Bitmap Files: Adobe Photoshop (.psd), JPEG Images (.jpeg), TIFF Images (.tif)
If you’re file doesn’t meet these requirements we can help. For an small charge, our designer can work with your image to prepare it for printing.
What are the order minimums?
The only order minimum that we require is for screen printing. When purchasing a screen printing order it's good to keep in mind that the cost of printing the apparel goes down as the quantity of shirts goes up. The minimum requirement for screen printing is a group of at least 12 items.
When will the online store orders be ready?
We run online store orders once. Meaning that we have to wait until the store closes to get all of the orders in then we can run the job.
Example: If the online store closes beginning of March, though you might order something from the online store in the beginning of February we won't start the job until the store closes in March.
Example: If the online store closes beginning of March, though you might order something from the online store in the beginning of February we won't start the job until the store closes in March.
Are there shirt color requirements for CERTAIN processes?
Yes! for instance we cannot do sublimation on a black shirt it has to be white in order for the sublimation process to work. For the other processes any color goes, but be smart! Please don't ask us to put a black design on a black shirt.
Terms
Turnaround
The turnaround time on your order with Embellishments and Designs starts when you’ve paid a 50% deposit and we have all information required to complete your order (all artwork, fonts, etc.). Delay in receipt of *any* info could result in production delays. Our general turnaround time is 2 1/2 - 3 Weeks. For Embroidery there will be a turnaround time of 3-4 Weeks. Complex orders or extras may increase turnaround. Delay in approval of mock ups could also result in production delays. The most up-to-date turnaround time will be listed on your quote.
*If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date a deadline will be provided for you. Therefore, even if you don't need the order until four months later still give us a deadline to put on your order. Any circumstances out of Embellishments and Designs' control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up in person or through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Out of Stock Items
Embellishments and Designs is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Specific Measurements When Printing
There is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2" down from the collar, we will use that as a guide and do our best to make sure that all the shirts meet that goal, but not all the shirts will be exactly at 2", they may be off by as much as an inch in either direction. This will not be considered a misprint and Embellishments and Designs will not reprint or refund these shirts.
Payment
50% deposit of your order total must be paid before the order begins (unless otherwise approved by Embellishments and Designs).
The remaining 50% is due when your order is picked up. Unpaid orders will not be released.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue will be subject to a change fee of $30.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/ or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Example: Group A places an order for 100 Anvil 980 shirts in Black. Embellishments and Designs then orders the shirts to prepare for printing. Two days later, Group A wants to change the order to now print on 100 Anvil 980 White tees. Embellishments and Designs now has to re-order and ship back the black shirts to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out.
Must-Have Dates
Embellishments and Designs will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees will apply. The customer may be responsible for any expedited shipping charges associated with the order.
Shipping
Embellishments and Designs cannot be responsible for any shipping delays caused by the shipping company after it has been shipped by the supplier. Items ordered can take up to one week to be shipped to the store then will be added to the 2 week turnaround time.
Examples: The post cannot deliver your package on time due to inclement weather. | The Post delivers your package to the wrong business (although provided the correct address) and you do not receive your finished products on time.
Garment Disclaimer
Embellishments and Designs is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We inspect the garments as we create the designs, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact amount is important.
Quality Assurance
We try to check every garment as it comes off of the press, embroidery machine, or out of the heat press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Embellishments and Designs will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Embellishments and Designs also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Embellishments and Designs does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Embroidery
Pricing begins with a base price of $6.50 for up to 5,000 stitches. For every additional thousand stitches it will be an extra dollar charge. Any personal items brought in to be embroidered will have a base price of $9.50. We cannot guarantee any item brought in.
Custom Orders
Custom products ordered are subject to longer shipping times and will not be done within the normal turnaround time.
Online Store
Ordering products from the Online Stores is different than the standard orders. The Online store will be available for certain amounts of time during which orders can be made. We will not start to print the jobs until the Online store has closed and the last of the orders are in our system. We run online store orders once.
Example: The online store closes the beginning of March, though you might order something from the online store in the beginning of February we won't start the job until the store closes in March.